商品訊息描述: 內容簡介內容簡介想成為職場勝利組嗎？那你需要擁有四種商務英語能力：口語力、寫作力、表達力、實戰力！就讓瑞蘭國際出版《商務英語菁英四書：商務英語全能王、商務英語口語王、商務英語寫作王、商務英語職場王》，一次滿足你商務英語所有的需要！◎套書包含四書，滿足你商務英語「聽、說、讀、寫」四大需求：1.【商務英語全能王】→商務關鍵字句搭配實際案例，快速掌握商務英語基本概念！．500個商務關鍵字，讓你在最短時間內，學會看懂商業文書！．100篇商務信函範例，讓你不論是增進實力或是緊急寫信需要關鍵的一句話，都能輕鬆找到！．50個商務主題，「案例式」教學提升你的英語表達能力和商務技巧，更讓你的生意做得更好！例：※感謝信 Expressing Thanks常用句I want to express my gratitude for... 我想表達對??的感激之情。I really appreciated your help. 我真的非常感激您的幫助。Thank you so much for your support. 非常感謝您的支持。We couldn't have done it without you. 沒有您我們一定做不到。We appreciate your service. 我們很感激你們的服務。What can we do to return the favor? 我們怎麼才能回報您呢？信例1Dear Julia,I wanted to write a note to let you know how much I appreciated your help last week to finish my writing project. Thank you so much for your support. I couldn't have done it without you. Please let me know if there is anything I can do to return the favor.Sincerely,Maria我寫此信是想表達對你上週幫助我寫計畫的感激之情。非常感謝你的支持。沒有你我一定無法完成。如果我能做什麼來回報你，請告訴我。2.【商務英語口語王】→談論生意之外，職場上的待人處事也不可忽視！?200個經典短句，奠定英語口語表達基礎，讓你可以生動詮釋！?700個高頻率的商務話題，迅速提升你的口語表達實力！例：※見面問候It's nice to meet you. 很高興見到您。I'm glad you made it okay. 很高興您能及時抵達。※寒暄Did you find our offices all right? 您覺得我們的辦公室好找嗎？Your directions were very straightforward. 您指的方向非常明確。※招呼客人Now, would you like something to drink? 現在，你想喝點什麼嗎？Can I take your coat? 要我幫您放大衣嗎？3.【商務英語寫作王】→跟著寫、照著抄，商業書信無往不利！．7大類寫作表達應該注意的事項，讓你迅速累積英語寫作實力！．200篇主題範文，涵蓋辦公室日常通信、市場行銷、貿易實務英語寫作！．1000個精華實用句型，靈活多用，讓寫作變得很簡單，助你信步職場，所向披靡！例：※常用商務縮寫 Common Business Abbreviationsasap (as soon as possible) 盡快CEO－Chief Executive Officer 首席執行長（大老闆）CFO－Chief Financial Officer 首席財務長（財務部門的負責人）※附件 AttachmentsSubject: Re: First quarter figuresDear Tony,Thanks for sending me the figures but unfortunately, for some reason I was unable to open the attachment. Could you please resend?Thanks,Jim主題：回覆：第一季的資料親愛的東尼：　　謝謝你把那些資料寄給我，但不幸的是，由於某種原因，我無法打開該附件。請你再寄一遍，好嗎？　　謝謝！吉姆4.【商務英語職場王】→職場禮儀、商務詞句，一開口就展現高度專業！?1000個最基礎的商務詞彙、300個商務口語短句，讓你在最短時間裡口語表達能力飆升！．7大類、50個職場主題，快速累積你的實力，贏得主管和同事的掌聲！例：※社交 Social Settings許多在聚會、晚宴或者在玩高爾夫過程中形成的印象，即使當時你們談的不是生意，也有可能會在以後促成某個商業活動。所以，盡量隨身攜帶名片。※和主管討論問題 Discussing Concerns with Superiors大家都不喜歡犯錯，但勇於承認（acknowledge）錯誤有益於解決問題。把錯誤看作是學習和提高自己能力（job skills）的機會。☉I realize I might have contributed to this problem by... But I want to help solve the problem now.我意識到可能是由於我??才造成這個問題。但是我現在想幫忙解決這個問題。☉Perhaps if I hadn't..., things might not have developed thus far. I didn't intend to make things worse, but now I want to make it better.如果當時我沒有??，事態也許也不會發展到那步田地。我不是有意讓事態更加嚴重的，但是現在我希望能夠有所改善。商務英語菁英四書：商務英語全能王、商務英語口語王、商務英語寫作王、商務英語職場王，搭配4片名師親錄標準英語朗讀MP3，幫助你一一掌握職場必備英語能力，不論是商務詞彙、商業書信、職場情境、商談斡旋，都在職場上高人一等！◎商務英語菁英四書的4大特色，打造你的商務英語4大能力：1.職場英語必備利器，躋身專業菁英！本套書由牛津大學英語專家、王牌英語口語暢銷書作者、資深商務英語教學專家、美國聯邦政府商務人士指導編寫，字字句句都是商務英語的精華，擁有一套商務英語菁英四書在手，搖身成為職場勝利組！2.全能王、口語王、寫作王、職場王，一網打盡所有領域！依照英語商務人士必備能力的4大需要來編寫，當你在工作上遇到不論是口語、寫作、職場或商務難解的問題時，都可以輕鬆從書中找到答案！3.只學用得到的英語，商場分秒必爭、絕不浪費！「時間就是金錢」！商場上更是如此，商務英語菁英四書的編寫以實用為原則，保證你只學到用得到的內容。可以增進英語口語表達、書信表達或是職場狀況處理能力，更可以按著書中眾多的範例現學現用跟著做，同時提升你的商務技巧與英語能力，保證每個單元設計都最貼近商務英語人士的需要！4.附贈4片標準英語朗讀MP3，身歷其境、效果加倍！附贈4片名師親錄標準英語朗讀MP3，讓你一邊練好英語口語表達、一邊自然而然練出英語好聽力！談論天氣　Weather就餐　Restaurant喝咖啡　Coffee購物　Shopping在銀行　Bank在郵局　Post Office在醫院　Hospital節日祝福　Holiday Blessing祝願　Good Wishes感謝　Gratitude稱讚　Compliment道歉　Apology幫助　Help建議　Suggestion提醒　Reminding安慰　Reassurance勸說　Persuasion情感和態度表達Expressing Feelings and Attitudes高興　Delight意願　Intention興趣　Interest偏好　Preference鼓勵　Encouragement關心　Sympathy擔心　Worry驚訝　Surprise預測　Anticipation後悔　Regret抱怨　Complaint贊同　Approval許可　Permission肯定　Certainty能力　Ability勸說　Persuasion可能性　Possibility重要性　ImportancePART 2　商務情境700金句高效團隊Teamwork商務會議　Meetings指派工作　Task Assignments執行緊急任務　Rush Jobs安排專案計畫　Scheduling a Project改進工作方式　Improving the Way We Work面對失誤　We’ve Got a Small Problem同事溝通Office Talk尋求幫助　Asking for Assistance緩解壓力　Dealing with Stress肯定工作成績　Acknowledging a Job Well Done提供幫助　Offering Assistance商務交流Business Communications商務約會　Making Appointments會見客戶　Meeting a Client介紹公司　Company Introduction介紹產品　Overview of a Product介紹服務　Overview of a Service接待貴賓Guest Reception在機場　At the Airport車內閒談　Small Talk in the Car首次會談　First Meetings參觀工廠　Tour of a Factory商務晚宴　Business Dinners觀光旅遊　Sightseeing出境　Departures市場和銷售Marketing and Sales行銷策略　Marketing Strategy完成銷售指標　Meeting Sales Targets廣告　Advertising匯率變化　Exchange Rates市場調查　Market Research售後服務　After a Sale買和賣Doing Business查詢資訊　Making an Inquiry下訂單　Placing an Order討價還價　Getting a Bargain打折優惠　Offering Discounts出貨　Making a Delivery催款　Requesting a Payment品質管制　Quality Control投訴　Making a Complaint庫存管理　Stock Control參加國際會展Attending International Exhibitions籌備會展　Preparations for an Exhibition介紹新產品　Overview of a New Product產品展示　Giving a Product Demonstration成為代理商　Trying to Be an Agent做報告Making Presentations市場分析報告　Market Analysis市場調查報告　Market Research行銷計畫　The Marketing Plan競爭對手分析報告　Competitor Analysis區域市場分析報告　Overview of the Regional Markets本地市場行銷計畫　Local Marketing Plans資金Capital年度預算　The Annual Budget融資　Finances借款　Borrowing Money現金流　Cash Flow成本控制　Cost Control公共關係Public Relations記者招待會　Press Conferences接受採訪　An Interview事故之後　After an AccidentPreparing for Meetings籌備會議會議策劃　Conference Planning安排議程　Scheduling Meetings日程變動　Changing the Agenda預訂會議室　Booking a Meeting Room會議服務　Meeting Services承辦宴會　Catering參加會議Attending Conferences開場致辭　The Opening Remarks介紹議程　An Introduction to an Agenda介紹報告主題　An Introduction to a Presentation求職和面試Job Interviews招聘　Recruitment面試現場　The Interview自我介紹　Introducing Yourself薪資談判　Salary Negotiation薪酬和福利　Compensation and Benefits新工作　New Job-------------------------------------------------------------------------------【商務英語寫作王目錄】前言Introduction商務電子郵件的寫作技巧How to Use E-mails for Business第一章 通用表達PART 1 General Expressions1 日常通信 Everyday Correspondence1.常用商務縮寫 Common Business Abbreviations2.開頭語與結尾語 Openings and Closings3.致謝 Expressing Thanks4.祝福 Expressing Good / Best Wishes5.道歉 Apologies6.表示弔唁 / 慰問 Expressing Condolences7.表示同情 Expressing Sympathy8.邀請 Invitations9.提醒 Reminders10.請求幫助 Requesting Help11.提供幫助 Offering Help12.提出建議 Giving Suggestions13.警告 Giving Warnings14.提出意見 Giving Advice15.讚賞 Appreciation16.推薦 Recommendations17.祝賀 Congratulations18.投訴 Complaints19.預約 Appointments20.歡迎 Welcome21.附件 Attachments22.取消 Cancellations2 資訊 Information23.詢問聯繫方式 Asking for Contact Information24.安排時間 / 制訂計畫 Arranging Time and Making Plans25.傳達一般的資訊 Conveying Neutral News26.傳達好消息 Conveying Good News27.傳達壞消息 Conveying Bad News28.索取資訊 Requesting Information29.公告或通知 Announcements or Notices30.確認郵件 Confirmation Message31.闡明 Clarification32.更新 Update3 請求和批准 Requests and Approvals33.向員工徵求意見 Request for Employee Suggestions34.申請信用授權（企業對企業） Request for Credit Approval (Business to Business)35.申請信用授權（消費者對企業） Request for Credit Approval (Consumer to Business)36.徵求計畫書 Request for Proposal (RFP)37.申請購買辦公設施 Request for Buying Office Facilities38.申請延長截止日期 Request for Deadline Extension39.招標 Request for Bids40.要求提交預算 Request for Budgets41.批准員工的意見 Approval for Employee Suggestion42.批准信用狀（企業對企業） Approval for Credit Application (Business to Business)43.批准信用狀（企業對消費者） Approval for Credit Application (Business to Consumer)44.批准計畫書 Approval for Proposal45.批准購買辦公設施 Approval for Buying Office Facilities46.批准延長截止日期 Approval for Deadline Extension47.批准投標 Approval for Bids48.批准預算 Approval for Budget4 拒絕 Rejections49.拒絕意見 Suggestion Rejection50.拒絕信用狀申請（企業對企業） Credit Application Rejection (Business to Business)51.拒絕信用狀申請（企業對消費者） Credit Application Rejection (Business to Consumer)52.拒絕建議 Proposal Rejection53.拒絕購買辦公設施 Buying Office Facilities Rejection54.拒絕延長截止日期 Deadline Extension Rejection55.拒絕投標 Bid Rejection56.拒絕預算 Budget Rejection5 態度 Attitudes57.驚訝 Surprise58.高興 Gladness59.感謝和欽佩 Appreciation and Admiration60.鼓勵 Encouragement61.關心與關注 Care and Concern62.表達祝願 Expressing Wishes63.表達意向 Stating Intentions64.指出重要性 Expressing Importance65.表示能力 Expressing Ability66.請求許可 Asking for Permission67.應不應該？ Should I or Shouldn't I?68.贊同與不贊同 Agreeing and Disagreeing69.喜歡與不喜歡 Likes and Dislikes70.表達偏好 Expressing Preferences71.表示有興趣 Expressing Interest72.表示好奇 Expressing Curiosity73.責備與抱怨 Blaming and Complaining74.肯定與不肯定 Certainty and Uncertainty75.可能與不可能 Possibility and Impossibility76.猜測 Guesses6 時間和空間 Time and Space77.時間 Time78.頻率 Frequency79.次序和順序 Sequence and Order80.速度 / 速率 Speed / Velocity81.同時性 Simultaneity82.連續性 Continuity83.位置 Position84.方向 Direction85.距離 Distance86.面積和體積 Area and Volume7 性質和數 Properties and Numbers87.形狀 Shape / Form88.顏色 Color89.材料 Material90.感覺 Feelings91.質地 Texture92.價值 Value93.數 Numbers94.數量 Amount95.充足與不足 Sufficiency and Insufficiency96.過量 Excess97.基礎運算 Basic Arithmetic98.倍數和百分比 Multiples and Percentages99.增加和減少 Increase and Decrease100.基礎測量（長、寬等） Basic Measurements (Length, Width, etc.)101.近似值和平均值 Approximate Value and Average Value102.比率和比例 Ratios and Proportions103.最大值和最小值 Maximums and Minimums第二章 情境表達PART 2 Situational Expressions8 通知 Making Notices104.通知開會 Announcing Meetings105.更改開會時間Changing the Meeting Time106.宣布培訓計畫 Announcement of Training Programme107.通知放假 Announcing Holidays108.通知聚會 Announcing Parties109.費用報銷 Reimbursement of Expenses110.清理辦公桌政策 Clean Desk Policy111.新分店開張 Opening a New Branch112.地址變更 Change of Address113.合併 Mergers114.停電 Power Shutting Down9 公司介紹 Company Introduction115.公司介紹——製造業 Company Introduction－Manufacturing Industry116.公司介紹——旅遊服務 Company Introduction－Tourism Service117.公司介紹——進出口公司 Company Introduction－Import & Export Co.118.公司介紹（簡介） Company Profile (Brief)119.發布消息 Press Release120.發布（好）消息 Press Release (Good News)121.發布（壞）消息 Press Release (Bad News)122.宗旨聲明 Mission Statement123.品質控制原則聲明 Policy Statement on Quality Control10 會議相關的文書寫作 Writing About Conferences124.會議通知 Conference Notice125.會議邀請 Invitation to Conference126.邀請嘉賓做主題發言人 Inviting Someone to be the Keynote Speaker127.接受邀請 Accepting the Invitation128.拒絕邀請 Refusing the Invitation129.會議議程 Conference Agenda130.會議消息 Conference Message131.感謝嘉賓發言 Thanks for Making Your Speech132.提出邀請 Making an Invitation133.回覆邀請 Replying to an Invitation134.會後聯繫 Post-Conference Contact11 聯繫客戶 Connecting with Clients135.邀請客戶訪問公司 Inviting a Client to Visit the Company136.客戶的訪問要求 A Client’s Proposed Visit137.回覆客戶的訪問要求 Responding to the Proposed Visit138.更改來訪時間 Changing the Time of the Visit139.旅館預訂 Hotel Reservation140.感謝熱情接待 Expressing Gratitude for a Warm Reception141.訪問後的後續 Follow-up After the Visit142.致客戶的第一封電子郵件 First E-mail to a Client143.請客戶寫推薦信 Asking a Client to Write a Recommendation12 市場行銷與銷售Marketing and Sales144.新產品發布 The Launch of a New Product145.銷售信函（首次接洽） Sales Letter (First Contact)146.銷售通函 Form Sales Letter147.銷售信函（根據聯繫方式追蹤銷售） Sales Letter (Following a Contact)148.銷售信函（根據銷售記錄追蹤銷售） Sales Letter (Following a Sale)149.銷售信函（沉寂的顧客） Sales Letter (Inactive Customer)150.收賬信函（首次通知） Collection Letter (First Notice)151.收賬信函（再次通知） Collection Letter (Second Notice)152.收賬信函（最後通知） Collection Letter (Final Notice)153.問卷調查1（消費者） Questionnaire 1 - Customers154.問卷調查2（供應商） Questionnaire 2 - Suppliers155.問卷調查3（雇員） Questionnaire 3 - Employees13 貿易與服務 Trade and Service156.詢問公司的情況 Asking for Information About a Company157.介紹公司 Introducing a Company158.詢問產品資訊 Asking for Product Information159.介紹產品及報價 Introducing Products and Quoting Prices160.討價還價 Negotiating Prices161.下訂單 Placing an Order162.確認訂單 Confirming an Order163.催貨 Urging Delivery164.為交貨延遲而道歉 Apologizing for Delayed Delivery165.催促付款 Urging Payment166.請求延期付款 Requesting Deferred Payment167.索取資訊1 Asking for Information 1168.索取資訊2 Asking for Information 2169.交貨延遲1 Delivery Delay 1170.交貨延遲2 Delivery Delay 2171.瑕疵品 Defective Items172.價格更正通知 Price Increase Notification173.不能完成訂單 Unable to Fulfill This Order174.道歉 Apology175.道歉與補償 Apology and Remedy176.道歉與解釋 Apology and Explanation177.（嚴重的）投訴 Complaint (Serious)178.（一般的）投訴 Complaint (Basic)14 人力資源 Human Resources179.管理階層人事變動的通知 Announcing Changes in Leadership180.確認升職 Promotion Confirmation181.升職公告Notification of Promotion182.歡迎新同事Welcome a New Member183.解除（僱用）合約 Terminating the Contract184.申請批准公費培訓項目 Request for Approval in Sponsoring Training Programme185.辭職信 Resignation Message186.請求加薪或升職 Request for Raise or Promotion15 工作面試 Job Interviews187.職位描述（簡介） Job Description (Brief)188.招聘廣告 Job Advertisement189.雇主的後續回信（勝出的候選人） Employer’s Follow-up Letter (Strong Candidate)190.雇主的後續回信（不符合條件的候選人） Employer’s Follow-up Letter (Unqualified Candidate)191.僱用通知書 Job Offer Letter192.推薦信（升職） Recommendation (Promotion)193.推薦信（有競爭力的候選人） Recommendation (Strong Candidate)194.推薦信（有保留意見） Recommendation (With Reservations)16 參加面試 Participating in Interviews195.申請函 Application Letter196.請求寫推薦信 Recommendation Request Letter197.職位申請書 Application Essay198.職位接受函 Job Acceptance Letter199.感謝推薦人 Thank You for Your Reference200.面試後的追蹤函 Interview Follow-up Letter-------------------------------------------------------------------------------【商務英語職場王目錄】十項全能之一：職場高頻詞彙 Business Vocabulary公司部門名稱 Company Department Designations職稱 Addressing a Supervisor財務類詞彙 Financial Terms辦公用品名稱 Office Equipment電腦常用詞彙 Common Computer Terms網路常用詞彙 Common Internet Terms行業名稱 Industries and Career Fields政治詞彙 Political Terms餐飲詞彙 Food and Beverages旅行詞彙 Travel十項全能之二：商務禮儀十大要訣 Ten Keys to Good Business Etiquette會議 Meetings電話 The Phone電子郵件 E-mail打斷 Interruptions客戶、顧問和新員工 Guests, Consultants and New Employees讚賞和認同 Appreciation & Credit服裝和形象 Dress & Appearance社交 Social Settings引薦介紹 Introductions西餐就餐禮儀 Western Table Manners總結 Conclusion十項全能之三：職場英文短句300 Business Spoken English - 300 Sentences好消息與壞消息 Sharing Good News and Bad News表達需求與應答 Expressing and Responding to Demands發表意見與應答 Expressing and Responding to Opinions贊成與反對 Agreeing and Disagreeing滿意與不滿 Expressing Satisfaction and Dissatisfaction邀請與接受、拒絕 Making, Accepting and Declining Invitations推薦與建議 Giving Suggestions and Recommendations埋怨與指責 Complaining and Criticizing道歉與回應 Making and Accepting Apologies感謝與回應 Giving and Receiving Thanks稱讚與祝福 Giving Praise and Blessings誤會與解釋 Dealing with Miscommunications不同程度的肯定 Expressing Varying Degrees of Certainty表達可能性 Expressing Possibility十項全能之四：掌握電話技巧 Telephone Skills接聽電話 Answering the Phone讓對方等候 Placing the Caller on Hold篩選來電 Screening Calls留言 Taking Messages打電話 Placing a Call轉接電話 Transferring Calls十項全能之五：熟悉辦公事務 In the Office通知 Making Announcements轉達訊息 Conveying Information確認 Making Confirmations彙報工作 Reporting on Work安排會面 Booking Appointments安排上司行程 Creating an Itinerary for the Boss訂購辦公用品 Ordering Office Supplies討論辦公設備 Discussing Office Equipment填寫表格 Filling out Forms正式會議程序 Formal Meeting Procedure和同事建立良好關係 Building Relationships with Coworkers和主管討論問題 Discussing Concerns with Superiors十項全能之六：高效組織會議 Meetings and Interviews設計議程表 Designing an Agenda有效地開場 Starting a Meeting Effectively腦力激盪 Team Brainstorming提出論點 Presenting an Argument讓你的建議被採納 Making Your Suggestion Heard表達觀點 Giving Opinions贊同、反對和妥協 Agreeing, Disagreeing, and Compromising有效地結束會議 Ending a Meeting Effectively十項全能之七：拉近客戶關係 Client Reception首次和客戶會晤 Meeting a Client for the First Time交換名片 Exchanging Business Cards交換禮物 Exchanging Gifts寒暄 Making Small Talk工作午餐 The Working Lunch觀光 Sightseeing考察工廠 Factory Tours告別和致謝 Farewells and Thank十項全能之八：介紹自己和公司 You and Your Company自我介紹 Introducing Yourself介紹上司、同事和訪客 Introducing Your Boss, Coworkers, and Visitors介紹公司各部門 Introducing Company Departments介紹你的公司 Describing Your Company介紹新產品 Introducing a New Product介紹你的服務 Describing Your Service十項全能之九：成為談判高手Negotiation對事不對人 Separating the People from the Problem注意立場背後的利益 Focusing on the Interests Behind the Positions創造雙贏的選擇 Inventing Options for Mutual Gain使用獨立的標準 Using Independent Standards考慮最佳備案 Considering the Best Alternative十項全能之十：瀟灑做演講Presentations演講當天 On the Day of Presentation滿懷信心的開場 Beginning with Confidence組織論點 Organizing Your Points用心回答問題 Handling Questions with Care收尾有力 Concluding with Power

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商務英語四書（附贈標準英語朗讀4片MP3）